Live chat is the fastest route
Live chat is open 24 hours in Bahasa Melayu, English and Chinese, and it sits on the bottom bar of every page. Agents can see your wallet, your bonus state and your last transaction, so most account questions are answered in the first reply.
If a withdrawal is pending, chat can tell you where it is in the queue rather than asking you to wait and try again.
Telegram and WhatsApp
Our Telegram channel carries the free credit drops, including the Touch 'n Go credit that runs 3 times a week, and WhatsApp is there for anyone who prefers a thread they can scroll back through.
Neither channel will ever ask for your password. If a message does, it is not from us.
Email for anything with an attachment
Email suits anything that needs a document or a long explanation, such as a payout review or a bank name change. Replies usually come the same day.
For anything about a bonus or a turnover figure, the SpinCity99 promotion page often answers it faster than a ticket would.